We advise you to take time to understand the limitations of the Plan you are downgrading to and to adjust the domains, rooms, rates and capacity limits in advance of your current subscription's renewal date. When downgrading the Plan, if you are using excess capacities, we will make best guesses to bring your Plan within limits:
- If the number of domains exceeds your new limit, CrowdHandler will retain the domains with the most waiting rooms.
- If the number of Waiting Rooms exceeds your new limit, CrowdHandler will trim the rooms with the most recent activation dates
- If your Waiting Room capacities exceed the capacity allowed by your Plan, they will be reduced proportionally to make best use of your overall capacity.
- If your Ingress Rates exceed the maximums allowed by your new Plan, they will be capped at the new limit.
- If you have Priority Groups and your new Plan does not support them, then Priority Groups will be removed. They will not be restored if you subsequently upgrade your Plan again.
- If you have registered IPs in the firewall and your new Plan does not support them, they will be removed. They will not be restored if you subsequently upgrade your Plan again.
- If you have custom templates and your new Plan does not support them, they will be detached from your Waiting Room and you will be unable to use them. If you subsequently upgrade your Plan, you will be able to reattach the Custom Templates to your Waiting Room.