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Knowledge base
Getting Started With CrowdHandler
Getting started - Frequently Asked Questions
9
How do online waiting rooms work?
Is CrowdHandler an online queue system or a virtual waiting room?
Does the waiting room work on all device types?
Can waiting rooms be customised with our brand to create a more seamless experience for our customers?
What systems can CrowdHandler be integrated with?
View all 9
Getting Started
4
Getting started with CrowdHandler
Checking your account details
Getting started with your first waiting room
Adding CrowdHandler JavaScript to Your Website
Support
1
How do I get support?
Product
How CrowdHandler Works
10
Queue Mechanics
Autotune
Waiting Rooms
Catch-all Waiting Rooms.
Language and Localisation
View all 10
User Guide
20
The Dashboard
Adding or Editing a Waiting Room
Add or Edit a Domain
Adding Templates
Domains in CrowdHandler
View all 20
Troubleshooting
4
Queue Regression. Common causes of users 'going backwards' in the queue.
URL Exclusions
I'm getting a 404 to my waiting room slug, but it's definitely right, what's up?
CrowdHandler Integration is required on Redirect Page
End User Help
2
Why am I blocked?
What is CrowdHandler?
Billing and Subscriptions
Managing Your Plan
3
Introduction to Plans
Upgrading or Downgrading your Plan
Understanding the Plans
Billing Information
2
VAT & Sales Tax
Payment Questions
Billing and Subscriptions - Frequently Asked Questions
8
What time period does a subscription cover?
How does a subscription renew?
What happens if I upgrade my Plan part-way through a month?
What happens if I downgrade my Plan part-way through a month?
What happens if I exceed my Plan limits when my Plan is downgraded?
View all 8
Integrations
JavaScript Integration
4
JavaScript Integration - Getting Started
Use cases and limitations of the JavaScript Integration
Javascript Integration: Installing
Javascript Integration - Single Page Application (SPA)
API Integration
3
Introduction to the API
Stepping through a basic server-side API integration
Troubleshooting Custom API Integrations
DNS Implementation
3
Guarding against DNS bypass attempts using the secure x-ch-no-bypass token.
DNS Implementation: URL Exclusions
DNS Implementation - Getting Started
Code and Examples
3
CrowdHandler PHP Integration Example
PHP SDK
Protecting a Single Page Application (SPA) - Advanced Integration
Cloudflare Integration
1
Cloudflare Integration - Getting Started
AWS CloudFront Integration
1
AWS CloudFront Integration - Getting Started
WordPress Plugin
3
WordPress Plugin - Getting Started
WordPress Plugin Troubleshooting
CrowdHandler WordPress Plugin and caching incompatibliities
Google Analytics
1
Getting users in your waiting rooms to show within Google Analytics
Akamai Integration
11
Akamai Integration - Getting Started
Step 1: Configure EdgeWorker
Step 2 - Associate EdgeWorker With Property
Step 3 - Install CrowdHandler API Proxy
Step 4a - Whitelabel Waiting Room Installation
View all 11
.NET Integration
1
.NET Integration - Quick Start Guide
React Native
1
React Native Configuration
Shopify
6
Shopify - Overview
Shopify - Installing Javascript Integration
Shopify - Generate Webhook Receiver
Shopify - Enable Checkout Post-Processing & Stock Syncing
Shopify - Destroy session on checkout
View all 6
Legal & Policies
Privacy & Cookies
3
GDPR & Personal Data
Privacy Policy
Cookie Policy and use of Cookies by CrowdHandler
Terms of Service
1
Terms of Service
Company Information
Contact us
1
Contact Details
Frequently Asked Questions
Pre-Sale Questions
6
Can I request a call to discuss my needs?
Can I have a demo of the product?
Can I request a custom quote?
Can I get a charity discount?
We only need CrowdHandler for a limited time. Can I get a special price?
View all 6
Waiting Room Configuration
6
What is the rate exactly?
What is the room capacity?
How do I test the waiting room?
I’ve installed CrowdHandler, why am I not seeing the waiting room?
How do I support a different language/multiple languages?
View all 6
Troubleshooting Live Issues
9
Users are complaining that they have been blocked. What’s happening?
Users are complaining about going backwards in the queue. What’s happening?
I’m seeing a waiting room when I’m not expecting to see one. Why?
Why are users being redirected to the wrong URL when they leave the waiting room?
My payment provider or API is getting blocked by the queue. What do I do?
View all 9