Troubleshooting

Queue Regression. Common causes of users 'going backwards' in the queue.
CrowdHandler is all about fairness, and in the vast majority of cases you will be operating a queue with a first-in, first-out  set-up. For this reason we t...
Tue, 19 Apr, 2022 at 9:17 AM
URL Exclusions
You may wish to exclude some URLs from CrowdHandler checks and queueing, especially when using catch-all rooms. Typical URLs that you might want to excl...
Thu, 28 Apr, 2022 at 11:32 AM
I'm getting a 404 to my waiting room slug, but it's definitely right, what's up?
Has your waiting room not opened yet? Check the Countdown Starts date on your waiting room. We serve 404s for waiting rooms that are not open yet, to discou...
Wed, 2 Dec, 2020 at 11:31 AM
CrowdHandler Integration is required on Redirect Page
If the page you redirect users to does not invoke the CrowdHandler integration then you run the risk of breaking the user’s session and sending them back to...
Thu, 9 Sep, 2021 at 12:16 PM