Check these things:

  1. Have you actually set up a waiting room, and is it covering the URLs you are testing and the current date-range?

  2. Is your chosen integration installed and working?

  3. Is your rate set low enough that the waiting room will actually engage at the moment? If you want to be certain of seeing a waiting room, set the rate to 0.

  4. Have you already been promoted without realising it? CrowdHandler makes every effort not to put users back in a waiting room if they’ve already been approved. If you’ve been clicking around your site with a high rate, you will have been promoted without even seeing a waiting room, and your device is already marked. Try visiting with a new browser or an anonymous tab.

Often, when users get in touch about this issue it’s a combination of 3 and 4.