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Frequently Asked Questions
Pre-Sale Questions
6
Can I request a call to discuss my needs?
Can I have a demo of the product?
Can I request a custom quote?
Can I get a charity discount?
We only need CrowdHandler for a limited time. Can I get a special price?
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Waiting Room Configuration
6
What is the rate exactly?
What is the room capacity?
How do I test the waiting room?
I’ve installed CrowdHandler, why am I not seeing the waiting room?
How do I support a different language/multiple languages?
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Troubleshooting Live Issues
9
Users are complaining that they have been blocked. What’s happening?
Users are complaining about going backwards in the queue. What’s happening?
I’m seeing a waiting room when I’m not expecting to see one. Why?
Why are users being redirected to the wrong URL when they leave the waiting room?
My payment provider or API is getting blocked by the queue. What do I do?
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