Frequently Asked Questions

Commonly asked questions about billing, subscriptions, and plan management.

What time period does a subscription cover?
A subscription lasts for one month, is based on the Plan you select, is charged in advance for the month and starts on the day that you purchase it.
Fri, 27 Nov, 2020 at 5:19 AM
How does a subscription renew?
The subscription will automatically renew on the same day in the following month using your preferred payment method. If you start a subscription on a day t...
Fri, 27 Nov, 2020 at 5:20 AM
What happens if I upgrade my Plan part-way through a month?
You will be refunded for the unused time on the current Plan and billed for the new Plan in a single transaction. The renewal date will change to be the cur...
Fri, 26 May, 2023 at 4:59 AM
What happens if I downgrade my Plan part-way through a month?
You will still be able to use the current Plan until the scheduled renewal date. On the renewal date your plan will be downgraded and you will be billed at ...
Fri, 27 Nov, 2020 at 5:21 AM
What happens if I exceed my Plan limits when my Plan is downgraded?
We advise you to take time to understand the limitations of the Plan you are downgrading to and to adjust the domains, rooms, rates and capacity limits in a...
Fri, 26 May, 2023 at 5:00 AM
Can I get an invoice?
Absolutely. Log into the admin panel to retrieve a full invoice history. If you need your tax ID on the invoice you can enter that into the billing details.
Fri, 27 Nov, 2020 at 5:23 AM
Do I pay Sales Tax?
CrowdHandler is incorporated in the UK. So if you are a UK based business you will pay VAT, which is automatically added to the bill. If you are based in an...
Fri, 27 Nov, 2020 at 5:24 AM
We only need a waiting room for one day / a few days - can I get a special price?
Our minimum pricing is one month, but there's no commitment beyond that. You can sign-up and test, and then upgrade just for the month you need the wait...
Fri, 7 May, 2021 at 9:30 AM