Troubleshooting Live Issues

Check your IP settings. You can control the number of sessions you allow from a single IP from the IP settings page, as well as investigating and unblocki...

Please read our knowledge base article about Queue Regression.

Check these things: Have you restricted the URL and date-range settings on the waiting room to only the elements and times you want to protect? Hav...

The redirect URL is only used when a user enters the waiting room directly (because you have shared the waiting room URL), instead of being redirected to ...

It is important to exclude URLs that may be called by third party services from CrowdHandler. The most common example is payment providers that send order...

See this article.

See this article about URL exclusions.  Alternatively consider using the IP feature to set your IP to bypass.

Look into using our reCAPTCHA feature.

Read our blog post: https://www.crowdhandler.com/blog/best-way-to-integrate-waiting-room-queue